1. Collection, processing, and use of personal data:

Based on the provisions of the General Data Protection Regulation 2016/679 (GDPR) and Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that to use some of the services offered on our website, it may be necessary for you to provide certain personal data that will be incorporated into automated files. Therefore, we inform you that the data controller is:

  • Domain name: www.clinicasarasantos.com
  • Business name: SARA SANTOS ORTIZ (hereinafter CLINICA SARA SANTOS)
  • Registered office: C/ Corredera, 16, 41520, El Viso del Alcor (Sevilla)
  • Telephone: 663884423
  • Email: info@clinicasarasantos.com

Social media: (verify if these are the clinic’s or if there are more)

  • Facebook.
  • Instagram
  • Linkedin
  • Google+.

To make any observations regarding possible infringements of intellectual or industrial property rights, as well as any of the contents of the website, you can contact the company through any of the aforementioned means.

The contents of the Website are intended to inform users about the services offered by the company as a result of requests, management, or procedures that the User carries out through the website. The data subject to processing will be those that you provide us through the forms contained on the page or through the emails that the User sends to the email addresses identified therein, as well as any others that may be generated during the maintenance of the corresponding relationship.

All fields marked as mandatory in any of the forms must be filled in, otherwise, the omission of any of them may result in our inability to attend to your request or provide you with the corresponding services.

Additionally, during the data collection process, your consent may be requested for other purposes not directly related to the service or the corresponding relationship. If you do not agree with such additional processing, please tick the box provided for this purpose as appropriate.

Information requesters: The personal data used in these cases come from the interested party themselves, who provide it to CLINICA SARA SANTOS by completing the contact form contained on the Website, making a phone call, or sending an email. This data is used for the purpose of resolving queries and providing information to those who request it or expressly authorize it, mainly via email.

The person accessing this Website (hereinafter, the User) ensures that they have reached the minimum legal age established by the General Data Protection Regulation 679/2016 (16 years) or by the national regulations applicable to grant consent regarding Information Society Services.

By accessing this Website, the User expressly accepts all the clauses of its legal information, this privacy policy, and its cookie policy, as well as all those specific conditions collected for the use of certain services. If you do not agree with any of the aforementioned clauses, the User should refrain from accessing this Website.

When accessing the CLINICA SARA SANTOS accounts on social networks, the User accepts the processing of their personal data by the same according to their privacy policies:

  • Facebook Privacy Policy.
  • Linkedin Privacy Policy.
  • Google+ Privacy Policy.
  • Instagram Privacy Policy.
  • Finalidad del tratamiento de los datos personales:

What will we use your personal data for?

At CLINICA SARA SANTOS, we will process your personal data for the following purposes:

  • Provide requested medical services, maintain a record of patients attended at the clinic and their history.
  • Accounting and tax management: billing management, tax obligations, discounts, etc., of the company’s customers and/or suppliers.
  • Claims management (customer service).
  • Data protection rights processing.
  • Management of relationships with web contacts – users through the website, responding to their information requests, addressing their requests, and answering their queries or doubts. In case you submit your Curriculum Vitae, your personal and curriculum data may be part of our databases to participate in our present and future selection processes.
  • Attend to your appointment requests and respond to your queries or doubts made through WhatsApp.
  • Newsletters and bulletins. Send advertising related to our products and services by electronic means.

Also, remember that you can object to receiving commercial communications through any means and at any time by contacting CLINICA SARA SANTOS.

  • Legitimation:

The processing of your data is based on the following legal grounds that legitimize it:

– Free, specific, informed, and unequivocal consent, provided that we inform you by making available this privacy policy, which after reading it, if you agree, you can accept it through a statement or a clear affirmative action, such as checking a box provided for this purpose.

If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to attend to your request, making it impossible for us to provide you with the requested information or to contract our services.

  • Guarantee:

The User guarantees that the data provided are true, accurate, complete, and up-to-date, and is responsible for any direct or indirect damage or loss that may arise as a result of non-compliance with this obligation. In the event that the data provided belong to a third party, the User guarantees that they have informed said third party and obtained their authorization to provide their personal data to CLINICA SARA SANTOS.

  • Data retention:

Your data will be kept for as long as the contractual relationship is maintained or for the years necessary to comply with legal obligations, as long as you do not request their cessation or for the time necessary to carry out the necessary purposes for which they were collected.

  • Recipients:

Your data will be kept under strict security measures to guarantee their confidentiality and security. Likewise, they will only be transferred to the entities and for the following purposes:

  • Entities and suppliers that provide services to CLINICA SARA SANTOS for the proper performance of these services. These entities and suppliers are duly accredited and sign with us the corresponding data processing contract in compliance with current data protection regulations.
  • Official bodies and entities in compliance with current regulations and laws.
  • Insurance companies and mutual societies.

Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which ensures that American software companies comply with European data protection policies regarding privacy.

The data will not be communicated to any third party outside of CLINICA SARA SANTOS, except for legal obligation or prior authorization.

Recipients outside the European Union: CLINICA SARA SANTOS does not transfer personal data to third parties or contract with service providers outside the European Union.

  • Rights:

As an interested party who has provided us with your personal data, you have the right to obtain confirmation as to whether or not CLINICA SARA SANTOS is processing your personal data, and specifically, you are entitled to exercise the following rights recognized by data protection regulations, as provided therein:

  • Right to ACCESS your personal data.
  • Right to request RECTIFICATION of inaccurate data.
  • Right to request DELETION when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • In certain circumstances, you may request the LIMITATION OF PROCESSING of your data, in which case we will only keep it for the exercise or defense of claims.
  • In certain circumstances and for reasons related to your particular situation, data subjects may exercise their right to OBJECT to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • In certain circumstances and for reasons related to your particular situation, you may request your right to DATA PORTABILITY.

You may exercise these rights or request additional information by providing a copy of an identification document and briefly explaining your case and the right you wish to exercise, by letter addressed to the Data Protection Officer or to CLINICA SARA SANTOS by letter addressed to the postal address located at C/ Corredera, 16, 41520, El Viso del Alcor (Sevilla), or through the email address info@clinicasarasantos.com.

In addition, if any of your rights have been violated, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD), at C/ Jorge Juan, 6, 28001-Madrid or through the AEPD’s electronic headquarters: https://sedeagpd.gob.es/sede-electronica-web/.

  • Social media policy:

It informs users (hereinafter, the “User” or “Users” as appropriate) that it owns profiles on Social Networks Facebook, Imstagram, etc… under the name CLINICA SARA SANTOS and that these have been created with the main purpose of advertising the services and events developed at CLINICA SARA SANTOS.

The User has a profile on one of the mentioned Social Networks and has decided to join the page created by CLINICA SARA SANTOS, showing interest in the information that is published on the corresponding Social Network. By joining the page of CLINICA SARA SANTOS, the User is giving consent for the processing of the personal data published on their profile by CLINICA SARA SANTOS.

The User can access the privacy policies of the Social Network at any time, as well as configure their profile to ensure their privacy.

The User’s data on the Social Network will be processed by CLINICA SARA SANTOS, exclusively within the Social Network itself and will never be processed by CLINICA SARA SANTOS outside of it.

The User has the right to exercise their rights of access, rectification, deletion, portability, and limitation, as defined by the functionality of the Social Network and the capacity to access information in User profiles by CLINICA SARA SANTOS, and can only be exercised in relation to information that is under the control of CLINICA SARA SANTOS. Likewise, Users may file a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at C/ Jorge Juan, 6, 28001 – Madrid, if they consider that CLINICA SARA SANTOS has violated their rights recognized by applicable data protection regulations. CLINICA SARA SANTOS may carry out the following actions:

  • Access public information on the User’s profile.
  • Send personal and individual messages through the channels of the Social Network.

The User can always control their connections, delete the content that no longer interests them, and restrict who they share their connections with, for which they must access their privacy settings on the Social Network.

Publications

Once the User has joined the page of CLINICA SARA SANTOS, they may publish comments, links, images, or photographs, or any other type of multimedia content supported by the Social Network. The User, in all cases, must be the owner of them, enjoy the copyright and intellectual property rights, or have the consent of the affected third parties. Any publication on the page is expressly prohibited, whether they are texts, graphics, photographs, videos, etc., that offend or are likely to offend morality, ethics, good taste, or decorum, and/or that infringe, violate, or breach intellectual or industrial property rights, the right to image, or the Law. In these cases, CLINICA SARA SANTOS reserves the right to immediately remove the content, and may request the permanent blocking of the User.

CLINICA SARA SANTOS will not be responsible for the content that the User has freely published.

The User must bear in mind that their publications will be known by other Users, so they are primarily responsible for their privacy.

The images that may be published on the page will not be stored by CLINICA SARA SANTOS, but will remain on the Social Network.

  • How will we treat your personal data?

Professional secrecy. CLINICA SARA SANTOS and the collaborators who work with us and who have had some kind of intervention in the services provided to the User are committed to not disclosing or making use of the information to which they have had access by virtue of their profession. The information provided by the User will, in any case, be considered confidential and may not be used for purposes other than those related to the services contracted to CLINICA SARA SANTOS.

CLINICA SARA SANTOS undertakes not to disclose or reveal information about the User’s intentions, the reasons for the advice requested, or the duration of their relationship with it.

Document destruction. With the aim of preserving and guaranteeing confidentiality, CLINICA SARA SANTOS undertakes to destroy all confidential information to which it has had access by virtue of providing services when they are no longer necessary for the purpose for which they were collected, unless there is a legal obligation to keep them. If the User wishes to keep the original or a copy of such information, they must print it or save it by their own means or go to the headquarters of CLINICA SARA SANTOS to collect it before it is destroyed.

  • Duration and modification of the Privacy Policy:

CLINICA SARA SANTOS reserves the right to modify, totally or partially, this Privacy Policy, by publishing the changes on the Website. Likewise, it may make the modifications it deems appropriate without prior notice, being able to change, delete, or add both the contents and services it provides, as well as the way in which they are presented or located. Consequently, the conditions/general policies that are published at the time the User accesses will be considered valid, and the User must read them periodically.

Regardless of the foregoing, CLINICA SARA SANTOS may terminate, suspend, or interrupt, at any time without prior notice, access to the contents of the Website, without the User being able to demand any compensation.

Document drafted and prepared by PROTECTION REPORT CONSULTING S.L.U., which reserves the legal actions that correspond against anyone who copies and uses the content illegitimately.

Last updated 01/16/2024